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FAQs

Q. How long have you been in business?

A. Since 1988.

Q. What do you sell?

A. Parts and accessories for motorcycles, including Hagon Shocks, Morgo Power Equipment and much more.

Q. Do you have a shop I can visit?

A. No, we are a mail, telephone and web order business. If you are in the area and wish to see any of our products before you buy, call us at 203-393-2651 and we'll arrange for you to visit. Please don't try to drop by without calling- you probably won't find us!

Q. How can I get in touch with you?

A. Click on the CONTACT US link at the top of the page, or email us at dqmcs@earthlink.net

Q. How can I order HAGON shocks?

A. Call us at 203-393-2651 9-5 Eastern time Monday, Tuesday, Thursday and Friday or 9-12 on Saturday. OR, email us at dqmcs@earthlink.net. Or, fax your order to 203-393-1725.

We need to know the year, make and model of the bike, your weight, whether you carry luggage or passengers, and the type of riding you normally do. For Twin shocks, please specify what you want the shocks to look like (see our TWIN SHOCKS page).

Q. Can you customize Hagon Monoshocks based on my weight or riding style?

A. Yes, but it means ordering a specialy built shock from Hagons in the UK, and a Special Build Surcharge applies. Custom built shocks are $514 for a unit with manual preload adjustment and $688 for a shock with a remote hydraulic preload adjuster. Hagons will advise whether a Special Build unit is necessary based on:

Year make and model of the bike. Please supply VIN number if possible
The rider weight
Passenger weight and % of time two up
Whether saddlebags, tank bag or topbox is fitted, and how much weight is carried in each
Anticipated Maximum loading of the bike
Style and type of riding

A shock will be custom built to the supplied spec.

Most Hagon monoshocks can also be custom built to LOWER the bike at the seat. Most bikes can be lowered by 30mm at the seat (just over 1")or by 50mm (just under two inches at the seat).

Seat Lowering shocks are $514 for a unit with manual preload adjustment and $688 for a shock with a remote hydraulic preload adjuster. Hagons will need to know your weight, and whether you carry passengers (% of time? Passenger weight?) or luggage (saddlebags? tank bag? top box? loading in each?) and what your maximum loading (passenger/luggage) is likely to be.

Hagon Monoshocks feature adjustable linked compression and rebound damping and adjustable spring preload, allowing the end user to tailor the shock to their own weight and riding preferences. Each Monoshock is designed specifically for the bikes it fits, and is supplied set up with the softest damping and preload recommended for the application. It's always best for the rider to customize the damping and preload adjustment him or herself. We do recommend trying the shock as it comes out of the box before making adjustments, and keeping close track of the adjustments made so that damping and preload can be returned to their original settings if necessary.

Q. Can you get Hagon shocks not listed in your applications guide?

A. Absolutely. We are happy to special order any twin shocks or Monoshock not held in stock. Call or click CONTACT US to let us know what you want.

Q. What are your shipping and returns policies?

A. Shipping and insurance will be charged at cost and will vary depending on what you order, your zip code and any fuel surcharges in effect on the day your order ships. We ship by UPS in the continental USA, by Priority Mail to AK and HI and by US Mail Express International outside of the USA. Shipping charges are not refundable.
Shocks are not returnable once they have been fitted though we will do up to two spring exchanges on twin shocks if original springs are returned in saleable condition (clean with no chips or scratches). We do not warranty the finish on black springs. All returns are subject to a 15% restocking fee. Shipping charges are not refundable. For special orders we ask for a 50% good faith deposit when Hagons accept the order, with the balance due when we ship. Please note- Special orders are not returnable unless found to be defective.

Q. I've lost my Hagon fitting instructions. Can you help?

A. Your Hagon Monoshock will give long and reliable service if fitted correctly. Hagon shock absorbers have a wide load carrying range and will be delivered with the spring preload set for an average rider (165-220lbs) Before fitting the new shock absorber to the bike. please ensure that the swinging arm and any linkages are lubricated, move freely and are without excessive play.

The fitting of any Hagon Shock Absorber should be carried out by a professional and fixing bolts and nuts should be tightened correctly using locking fluid where necessary. All fasteners should be set to the original manufacturers torque settings.

IMPORTANT: Fit the Hagon shocks absorber with the logo or part number label up the correct way. Before fitting check that the bushes match the size of the bushes on the existing shocks absorber. After fitting make sure all wires cables or pipes are clear of the suspension unit.

WARNING: YOUR HAGON SHOCK IS PRESSURISED AND SHOULD NOT BE DISMANTLED.

MONO SHOCK ABSORBER SPRING PRELOAD ADJUSTMENT
Spring adjustment for heavier riders or for carrying passengers (increasing the spring preload). This is best done with the shock absorber removed from the bike. Adjust the preload with the castellated adjuster ring uppermost. - Release the adjuster ring locking grub screw. - Rotate the ring clockwise to increase the preload by one completer turn at a time. - Do not exceed six rotations from the point at which the shock absorber was supplied or the spring may become coil bound Once you have completed the adjustment, retighten the locking grub screw in the adjuster ring; do not over tighten as the spring is plastic tipped.

FOR THE OPTIONAL REMOTE PRELOAD ADJUSTMENT MONO SHOCKS Turn the hydraulic pump handle clockwise to increase the spring preload for heavier riders or luggage.

DAMPING ADJUSTMENT After fitting your shocks you can adjust the damping to suit your individual preference by turning the 4mm hexagon socket head screw in the end of the unit in 1/4 turn increments until the required setting id achieved. Your shocks absorber is supplied with its damper setting set to its mid point of adjustment. TURN CLOCKWISE TO HARDEN AND ANTI CLOCKWISE TO SOFTEN THE RIDE. -When adjusting the damping to a softer setting the unit must be worked e.g. the bike should be ridden for a few miles, before the adjustment will take effect. Firm resistance will be felt at the extremes of the adjustment, just back off the screw on turn once this resistance is felt. Do not use force on this adjuster screw.

IMPORTANT - TWIN SHOCK INFORMATION Hagon Twin Shocks: Shock absorbers must be fitted as balanced pairs - do not replace only one shock absorber. When fitting - please ensure the following: -The units are the correct way up - the Hagon logo should read the right way up - some shock absorbers should be fitted rod down. -All twin shocks should be fitted with washers larger than the rubber bushes for added security. - Also ensure shock absorbers have clearance throughout their full stroke.

SPRING ADJUSTMENT Hagon Twin Shocks with three position preload adjuster are supplied set at their softest setting. - A spanner/wrench is provided for extra loads if required. Only adjust with shocks absorbers fitted to the motorcycle. - Do ensure the supplied 'C' spanner/wrench is safely engaged and keep your free hand away from the unit when you are making an adjustment. - Adjust both shock absorbers by the same amount.

DAMPING ADJUSTMENT FOR THE 2810 -The 2810 is supplied with a finger adjustable ten position damper control. -Your shock absorber is supplied with its damper setting set to its mid point of adjustment.

SPRING ADJUSTMENT FOR NITRO SHOCKS Spring adjustment for heavier riders, or for carrying passengers (increasing the spring preload). Adjust the preload with the castellated adjuster ring uppermost. - Release the adjuster ring locking grub screw. - Rotate the ring clockwise to increase the preload by one completer turn at a time. - Do not exceed six rotations from the point at which the shock absorber was supplied or the spring may become coil bound Once you have completed the adjustment, retighten the locking grub screw in the adjuster ring; do not over tighten as the spring is plastic tipped.

DAMPING ADJUSTMENT FOR NITRO SHOCKS - These shocks are supplied with a finger adjustable ten position damper control. - Your shock absorber is supplied with its damper setting set to its mid point of adjustment. When adjusting the damping to a softer setting the unit must be worked e.g. the bike should be ridden for a few miles, before the adjustment will take effect.

IMPORTANT- Ensure any adjustments are the same on both shocks.



DAVE QUINN MOTORCYCLES FITTING INSTRUCTIONS

MOUNT MONOSHOCKS, 2810 SHOCKS AND NITROS ROD DOWN! MAKE SURE THE SPRING IS CENTERED ON THE SHOCK BODY BEFORE FITTING as springs can shift in shipping. When fitting shocks make sure the mounting bolts are not overtightened. A torque wrench setting of 30 ft/lbs gives security without crushing the mounting bushes. Always use Loctite or similar on safety critical nuts and bolts.
ADJUSTING YOUR HAGON MONO or NITRO SHOCKS -Shocks are supplied in their softest position (both damping and spring preload). However, ride quality is an individual assesment and Hagons assume you will tune the shock(s) to your liking.
DO NOT INCREASE SPRING PRELOAD MORE THAN 10mm (3/8") on manually adjusted monoshocks or Nitro shocks or you risk both distorting the spring and making it too stiff for the damping body to control. 10mm (3/8") is 6.5 complete turns of the adjuster ring. Just because the shock body is threaded more than 10mm DOES NOT mean that you can safely wind the adjuster ring more than 10mm (3/8").
-DO NOT ADJUST SPRING PRELOAD WITHOUT MAKING EQUIVALENT ADJUSTMENTS IN DAMPING.
If you increase preload, increase the damping as well. If too much spring preload is applied and the damping is not adjusted to match, the shock body may not adequately control the oscillations of the spring and topping out may occur- this can damage your shock.
ADJUST TWIN,NITRO AND 2810 SHOCK IDENTICALLY- Mismatched damping and preload adjustments will compromise ride quality, will wear the shocks unevenly and can be dangerous. FAILURES DUE TO MIS ADJUSTMENT WILL NOT BE WARRANTEED!!
ROUTE MONOSHOCK REMOTE ADJUSTER HOSE AWAY FROM HEAT AND CHAFING-Hose failures due to misrouting will not be warranteed.

Q. Can Hagon shocks be rebuilt?

A. Hagon Type N monoshocks and Nitro Twin shocks can be rebuilt; Hago Type A and P twin shocks and 2810s cannot be rebuilt.

Rebuilding can be done ONLY by Hagons in the UK, cost is $195 for a monoshock plus postage to the UK charged at cost. It wil take about 2 weeks for the rebuild plus transit time in each direction- please allow 4 to 6 weeks total.

Hagons are reluctant to set up a rebuilder in the US for quality control reasons. As we have had fewer than 10 monoshocks back for rebuilding in over 12 years of US monoshock sales, it makes no economic sense either...

Q. What is Hagons warranty?

A. All Hagon shocks have a two year unlimited mileage warranty against failure due to manufacturing defect. If your Hagon shocks fail within two years from the date of your original invoice, they will be replaced free of charge. Replacement shocks may utilise springs, shrouds or other componants from the failed shocks. Please return your shocks in as clean a condition as possible for assesment. Oily dirty shocks will be assessed a $20 cleaning fee. Bent shocks due to accident, impact, dropped bike, improper installation or owner malfunction will not be warranteed. We do not warranty the paint on black Type A or P springs. PLEASE NOTE: we DO NOT pay for shipping out of the USA on any warranty replacement.

HAGON SHOCKS ARE NOT RETURNABLE ONCE THEY HAVE BEEN FITTED though we will do up to two spring exchanges on Type A or P twin shocks if the original springs are returned in saleable condition. SPECIAL ORDER SHOCKS ARE NOT RETURNABLE UNLESS DEFECTIVE.

Q. What happens if I don't clean my shock(s) before returning for warranty or rebuild?

A. We will charge you for cleaning them, $20 for a monoshock or pair of twin shocks. We cannot send oily messes to Hagons, so don't send one to us!!


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